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Patient Resources V3

Welcome to Your Patient Resource Hub

At Maryland Primary Care Physicians, we believe that informed, empowered patients make better decisions and better health partners. This Resource Hub is designed to give you clear, accessible information about our services, insurance, health tools, and more.

Click on any of the following links below to learn more about our patient resources and answers to common questions: 

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MPCP FAQ

View the full list of MPCP’s accepted insurances here: https://mpcp.dev-imaginovation.net/accepted-insurances/

Yes, providers at MPCP’s Specialty Department only see existing primary care patients at one of MPCP’s offices.

The MPCP Patient Portal (MyChart) does have a mobile app!
To download:

 

MPCP shares office updates to inclement weather on the location pages of our website and on our social media pages: MPCP Facebook and MPCP Instagram.

In case of inclement weather and the office needs to close, patients who have existing appointments should plan on being seen with a telemedicine visit – our office will contact you the day of the appointment and help you check-in. It is possible that you may be able to be seen earlier than your scheduled appointment time.

While all of MPCP’s primary care locations provide comprehensive primary care for adults, some locations offer specific services such as women’s health exams and sports physical exams. To better understand the full suite of services offered by MPCP providers at your location, please call your office.

Maryland Primary Care Physicians providers participate with the Hospitalist programs at hospitals to which you are admitted. If you are admitted to the hospital, a staff of highly trained physicians, called Hospitalists, will coordinate your care. These Hospitalist physicians will keep your MPCP provider informed of your condition and outcomes pertaining to your hospital stay to assure continuity of care.

In most cases, MPCP Clinical Coordinators will contact patients upon their release from the hospital to schedule a follow-up appointment with their MPCP provider. Patients may also feel free to contact their MPCP office to schedule their follow-up care themselves.

For those patients in need of interpretation services for visits with their MPCP provider, we offer free interpretation resources via LanguageLine Solutions, available for phone or video interpreting services.

  • It is easy, secure and reliable, and is powered by the largest, qualified and trained, professional linguist team in the world.
  • Translation services are available in 41 languages including American Sign Language. Click here for a list of languages.
  • Your provider has the ability to invite LanguageLine interpreters in audio or video to their Telehealth sessions.

To learn more about how you can take advantage of these no-cost services, please speak with one of our staff members, who will be happy to provide you with additional information.

Your Maryland Primary Care Physicians health care provider may participate in one or more health information exchanges (HIE). The Chesapeake Regional Information System (CRISP) is just one of several HIEs serving our area. HIEs allow instant sharing of health information between doctors, nurses, health insurance companies, hospitals, and other providers involved in your care. By belonging to an HIE, your healthcare team can see your medical records securely from other healthcare providers. HIEs are regulated by law; your health information is never sold or used for marketing by the HIE.

Care Everywhere is a tool within our electronic medical record system, Epic, that allows patient data to be shared with HIE’s. This automated transaction process includes information from items such as your medical visits and other care coordination workflows.

Why is participation in an HIE important to you?

Sharing medical information through an HIE has been shown to:

  • Reduce medication and medical errors
  • Decrease unnecessary tests and procedures
  • Enhance the coordination of your care between your healthcare providers
  • Your healthcare provider(s) may use any of these HIEs to:
  • Be notified when you are admitted to a hospital
  • Share your health information with other providers who are caring for you
  • Share your health information with your health plan or health insurance company to be sure you are receiving appropriate follow-up care

 

You have the option to not to participate in an HIE. This process is called OPTING-OUT.

Billing calls: 410-729-2642
Collection calls: 410-729-2643

Helpful tips when calling the billing or collections department:

  • Please have your account number ready when calling– it can be found in the upper right-hand corner of your statement.
  • Have your updated insurance cards accessible to verify insurance information.
  • If calling to make a payment, have your credit card information ready.
  • Please contact your insurance company first if you are disputing your copay or deductible.
  • If you are calling on behalf of a patient, please note that the staff will not be able to provide information to you if the patient does not have a signed HIPAA release form on file.

 

MPCP offers you telemedicine visits for safe and secure medical care right in the comfort of your own home. You just need your smartphone, an iPad, or a home computer with a camera and microphone. Appointments can be scheduled during regular office hours by calling your MPCP office. After-hours and weekend appointments are also available Monday to Friday 5-10 pm, Saturday 10 am – 4 pm, and Sunday 12 – 6 pm. Call 410-729-3368 to schedule an after-hours telemedicine appointment.

If you have an urgent problem when the office is closed, a message on the answering machine will give you a number to call for the on-call doctor. This number is for emergencies only and is not intended for routine refills, referrals, narcotic prescriptions, or second opinions about on-going care.

Fill out our contact form and someone from the office will give you a call! Alternatively, you can give one of our offices a call directly.

How Do I Request Medical Records from MPCP?

Medical records of services rendered at our office remain the property of Maryland Primary Care Physicians. To request or authorize the release of copies of your medical records, you will need to complete a HIPAA-compliant release form.

Patients may access electronic copies of their records for free through MyChart (available for services from October 2018 onward). Records of services prior to 2018 require a formal Medical Records Release Form to be submitted to the HIM Department.

Fees for Copies:

  • For Patients Requesting Their Own Records:
    • Paper copies: $0.76 per page plus the cost of postage
    • Electronic copies (Email/Fax): $6.50 flat fee
  • For Third-Party Requests (insurance, attorneys, etc.):
    • $0.76 per page
    • Preparation fee: $22.88
    • Cost of postage or electronic delivery
    • An invoice will be sent to the requesting party, and records will not be released until payment is received.

Processing Time:

  • Medical records must be prepared within 21 business days, as required by Maryland law, once a completed request and payment (if applicable) are received.

HIM Contact Information:

  • Hours: 9:00 AM – 4:30 PM
  • Email: HIM@mpcp.com
  • Fax: 410-553-0235
  • Main Line: 410-729-1367

If you have questions regarding the process, fees, or forms, please contact the HIM Department.

A physical exam is intended to get an overall picture of your health and is not intended to discuss specific health problems, chronic conditions, or to request medication refills. If you want to discuss specific medical problems with your provider during the exam, you may be billed for additional services.

MPCP offices generally require two business days to process prescription refills, whether the request is submitted by patient portal or phone.

Yes. Certain insurance companies require a written referral or telephone authorization prior to any specialist service. To request a written referral or telephone authorization please contact the Referral Coordinator by calling your local office. Please allow 2 business days for all written referrals to be read. Referrals can be printed or sent to patients via the patient portal.

Please plan to arrive 15 minutes prior to your scheduled appointment time if you have yet to complete new patient form(s). You will be greeted by our receptionist as you “check-in” at the front desk. She will ask to see your insurance card and a photo ID. Shortly thereafter you will be called back to the exam room by a medical assistant, who will take your vitals and make sure you are ready for the doctor to see you.

Your insurance card provides an incredible amount of information needed for billing purposes; such as your membership number, effective date, group number, billing address, type of plan, co-pay amounts and often much more. Once we have the information in our system, we need to review your insurance card in subsequent visits to ensure that our information is current and verify that there have been no changes in your insurance plan. This prevents a lot of billing confusion, and limits the chances that we send you a bill because of incorrect insurance information.

It is vital for you to understand exactly what your health care insurance policy will provide. You are responsible to pay any required co-pays and deductibles. Your insurance company dictates whether you should be billed for any unpaid balances. Not all health care plans offer the same benefits. There may be services that are not covered because the insurance company may consider them routine, preventive or unnecessary. Even within the same insurance company, the plans differ depending on the contract your employer negotiated. Providing quality care is our primary concern, and we are more than willing to provide that care within your insurance contract guidelines. However, as those guidelines differ from one policy to another, it is your responsibility to know your coverage based on your insurance plan.

Like most medical practices, we require that you pay your co-pay at the time of your appointment. It is also the expectation, and often the requirement of your insurance company to do so at the time of service. The purpose of the co-pay is to off-set the cost of your insurance premiums. Medical practices have contracted agreements with insurance companies to submit claims directly to them for the convenience of the patient with the understanding that they would not bear the additional cost of billing patients for the co-pay amount. Please do not expect or ask us to “bill” you since the cost of sending a statement is often as much as the actual co-pay amount.

MPCP Policies

If you need to cancel your appointment, please give us 24-hour notice so that we can schedule another patient in your place.

You can read MPCP’s privacy policy statement here: Notice of Privacy Practices

Click here to review MPCP’s Financial Policy.

MPCP Forms

General

Adult

Pediatrics

Medical Records Release Forms